Terms of use and Notices

Frequently Asked Questions

Why didn't I receive an auto-reply email?
There are times when our email is sorted as "junk mail" depending on the settings of your e-mail service, e-mail software, or anti-virus software (this is especially true for users of free email services such as Gmail, Yahoo Mail, and Outlook).
Please check your junk mail folder or trash folder to ensure our e-mails have not been sorted into those folders. If you cannot find our automatic reply email in your spam folder or trash folder, it is possible there was a transmission error or a mistake with the email address you entered. If this is the case, please re-enter your details again and create a new reservation.
What credit cards are accepted?
Acceptable credit cards are as follows.
Credit card information is managed by PAY.JP, "KANGETSU-AN Shintoyo" does not keep your credit card details.
  • VISA
  • Mastercard
  • JCB
  • Diners Club
Can one person stay in the accommodation?
Although we accept reservations for one, the accommodation is designed for two or more people. Therefore, please note that the rate for single occupancy is the same as that for two. Enjoy a luxurious moment in a space where history and design harmonize, with cuisine focused on seasonal ingredients and views overlooking the picturesque myriad islands of the Seto Inland Sea.
How many people can be accommodated?
As a general rule, we accept reservations for groups of 2 and a maximum of 4 persons. Please contact us if you wish to stay with more than 5 persons.
I am going to be late for my scheduled check-in time. What should I do?
You must contact us if you will be latefor your prearranged check check-in time.
  • If the scheduled check-in time is more than 1 hours without notice, the reservation may be canceled automatically. In this case, please note that the full amount of the accommodation fee canceled on the day will be charged.
Cancel policy
When do I pay for my accommodation?
All accommodation fees are paid in advance. Reservations are only confirmed upon full payment of the accommodation fee. Payment is due on the day of application for credit card payments(PAY.JP). Please note that your temporary reservation will be cancelled if payment is not received in full within the specified time.
How many days in advance can I book?
Reservations can be made up to one year in advance and 10 days prior to the date of your stay. After checking availability, please contact us by telephone or via the online booking form. However, if you make a reservation well in advance of your stay, there are times when the booking system does not include special holiday period rates in the quoted price (because the exact dates of public holidays such as Golden Week change from year to year). In such cases, please note that the room rates will be charged at the special holiday rates and not the usual rates quoted by the system.
What happens if there are duplicate bookings?
Room availability is constantly updated. Occasionally, reservations made through our website may overlap with those from other sites. We strive for prompt responses, but as we are a small team, especially during peak seasons (such as Golden Week, the Mitarai Toro Festival in July, Obon, and New Year's), confirmation may take longer. We appreciate your understanding in advance.
Can I bring my own alcohol?
You will be subject to the following charges for bring it in.
  • Sake, Japanese Shochuk(Distilled Spirits) etc. / Approx. 1.8 litres bottle 3,300 yen
  • Sake, Japanese Shochuk(Distilled Spirits) etc. / Approx. 720 milliliter bottle 2,200 yen
  • Whiskey, Wine etc. / per bottle 2,200 yen
  • Canned Beer, Canned Fruit Cocktail, Juice etc. / per case 2,700 yen
  • Canned Beer, Canned Fruit Cocktail, Juice etc. / per bottle 400 yen
Please contact us for other detailed charges for bring it in.
Are smoking rooms available?
Our inn, located in the Mitarai district, a nationally designated Important Preservation Districts for Groups of Traditional Buildings, is a wooden structure surrounded by a residential area. Consequently, smoking (including heated electronic cigarettes) is prohibited throughout the building, including guest rooms, "SEAFRONT DINING Shintoyo", the entrance area, and the space in front of the entrance. Furthermore, to prevent fire hazards, the use of open flames is strictly forbidden.
Important Preservation Districts for Groups of Traditional Buildings
Are parking spaces available?
Free parking is available. Our staff will guide you, so please contact us when you arrive.
Can you provide a pick-up service?
We operate with a small staff, so we do not provide transportation.
  • Please check how to get to the "KANGETSU-AN Shintoyo" by car or bus, ferry.
Can pets stay with you?
Pets(excluding guide dogs and service dogs) are not permitted, regardless of type or size. The same applies to caged cases.
Can you provide a cake or bouquet of flowers for the anniversary?
It's possible. Fees and application deadlines are as follows.
  • Cake
  • Size 4 (diameter 12cm 2 persons) / 3,500 yen~
  • Size 5 (diameter 15cm 3 to 4 persons) / 4,000 yen~
  • Size 6 (diameter 18cm 4 to 5 persons) / 5,000 yen~
  • Size 7 (diameter 21cm 6 to 8 persons) / 6,000 yen~
  • ※ Application deadline : Up to 3 days prior to the date of stay
  • bouquet
  • 5,000 yen~ (We can prepare it according to your budget)
  • ※ Application deadline : Up to 2 days prior to the date of stay
Please contact us for other details.
Can I make reservations for meals?
Please phone for dining reservations and group lunch reservations at "SEA FRONT DINING Shintoyo" on the ground floor.

Usage Notes

  • Please make sure you lock the front entrance to "SEA FRONT DINING Shintoyo" when you go out.
  • Mitarai is very quiet at night. Please always refrain from speaking loudly or creating noise that might disturb the neighbors.
  • Please do not be startled by the loud town hall bell that chimes at 6am every morning.
  • Please note that "SEA FRONT DINING Shintoyo" is not responsible for any loss due to theft or other reasons, or problems with parked cars. Please take responsibility for the safety of your valuables.
  • In the following cases, we will either charge an extra fee or prohibit yo u from staying at "KANGETSU-AN Shintoyo".
    1. If you use fire.
    2. If you cause trouble for the neighbors or other guests. (noise, littering, etc.)
    3. Defacing, damaging, losing, or destroying the facilities or equipment in "SEA FRONT DINING Shintoyo".
      (For example, including but not limited to breaking a bed by jumping or misbehaving, staining the sheets or clogging the toilet and sink.)
    4. Bringing to "KANGETSU-AN Shintoyo" animals such as dogs, cats, birds, or pets in general (excluding guide dogs and service dogs), explosives and volatile oils that can easily ignite or catch fire, strong-smelling items or illegal items.
    5. If you fals ely declare th e number of people in your reservation.
    6. If you bring in alcoholic beverages without permission.
    7. Any other cases "SEA FRONT DINING Shintoyo" deems inappropriate from a socially acceptable standpoint.